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FAQs

How do I get a coupon back?

Due to huge volume during Anniversary Sale, there might be delay in coupon return. Please wait patiently and check it again few hours later. 

  • If you receive a full refund on an order used with ACCESSORIES INTEGRATION

    Coupons or ACCESSORIES INTEGRATION

    Select Coupons, the coupon(s) will be returned to you while they are still valid.

  • However, please note that if you receive a full refund on an order used with a Store Coupon, the Store Coupon will not be returned to you. 

 

 

I got an error message during the payment process. What should I do?

If you got an error message on our website, please check your order status.

  • Because we process a lot of payments at the same time, it might take a while before the order status is updated. We hope we can count on your patience and understanding.

  • For some payment methods, you might get redirected to another page of a third financial party. If you received an error message here, it is best to get in touch with your payment provider directly.

Besides, you can click 'Chat Now' and input order number there for further checking. 

  • However, please note that if you receive a full refund on an order used with a Store Coupon, the Store Coupon will not be returned to you. 

 

 

I paid for my order already, but I haven’t received a message from my bank. What’s going on?

Because we are processing a high of amount payments at the same time, it might take a bit longer than usual before you get an update from your bank.

  • If the order status says: Payment being verified, it means we’ve already started processing your payment.

  • Please check your order status again in 6 hours.